Privacy Policy

Last updated: October 2, 2026

1. Who is responsible

Valence is made by an individual developer based in Istanbul, Turkey. The data controller is:

Furkan Dogan
Email: info@thevalence.app

2. What we store

When you first open the app, it creates an anonymous ID. There is no sign-up, email or phone number. The data below is linked to that anonymous ID.

On our server (Google Firebase, Cloud Firestore)

• The first name you type, if you type one.
• Your answers to the onboarding questions (who ended it, when you last talked, the last thing your ex did, what you want, how you are doing).
• The events you log about your ex (the most recent 20), including any note you type and the mood you pick.
• A summary of your latest reading, your ex's current phase, and the open prediction.
• Your conversations with the coach: every message you send and every reply.
• A short summary the coach writes from your conversations, so it remembers your story.
• Your subscription status, the start date of your free trial, the app version and when you last used the app.
• If you allow notifications, a device token used to send the app's reminders.

On your device

The same readings, events and conversation history, and your app settings.

What we don't keep or collect

• Screenshots and voice notes you send to the coach are used to produce a reply and aren't kept after that reply. In your conversation history they appear only as a placeholder such as "[Screenshot]" or "[Voice]".
• We don't collect your email address or phone number. If you email us, we use your address only to reply.
• We don't access your contacts, photos (other than the ones you choose to send), calendar or precise location.

3. Why we store it

• So the coach remembers your story between sessions and each reading builds on the ones before it.
• So we can read how the first days of the app work for people and improve them. Conversations may be read by the developer for that purpose only.
• To improve the coach, we may review conversations, including with the help of AI tools, without your name attached.

We don't sell your data, and we don't use your conversations, notes or readings for advertising.

4. How long we keep it, and how to delete it

Your conversations and readings are kept until you delete them in Settings.

Settings → Delete my data removes immediately, from our server: your record, your conversations, your logged events and readings, your notification tokens and any scheduled notifications. It also clears them from your device. A record of when your free trial started stays on your device, so the trial can't be used twice.

Deleting the app removes the data on your device but not the data on our server. Use Delete my data before you delete the app, or email us.

Delete my data does not reach the services listed in section 6 (for example analytics, crash reports, advertising measurement and billing records). To have that data deleted, email info@thevalence.app with the subject "Delete my data". We complete these requests within 30 days. Billing records are kept by Apple, Google and RevenueCat under their own retention rules.

5. How the AI works with your data

Readings and coach replies are written by an AI model. To produce them, your messages, screenshots and voice notes, together with the context the coach needs (your ex's phase, the day count, your onboarding answers, the events and notes you logged, and the coach's summary of your story), are sent through our own relay server (Cloudflare Workers) to Google Gemini. Google processes this data under the Gemini API Terms and the Google Privacy Policy.

The AI's readings are patterns, not certainties, and they are not professional advice. If a message contains words about hurting yourself, the app shows crisis resources instead of coaching.

6. Services we use

• Firebase (Google): Authentication (the anonymous ID), Cloud Firestore (the data in section 2), Analytics (which screens and buttons are used and the type of event you log, never the text of your notes or messages), Crashlytics (crash reports with device model and system version), and Cloud Messaging (notifications). Firebase privacy
• Google Gemini, reached through our relay server on Cloudflare Workers: produces readings and replies (section 5).
• RevenueCat: manages your subscription status using the anonymous ID, and forwards subscription events (trial start, purchase, renewal) to AppsFlyer. RevenueCat privacy
• AppsFlyer: measures which of our ad campaigns bring people to the app (section 7). AppsFlyer privacy
• Apple (App Store) handles purchases and payments on iPhone, and Google Play on Android. We never see or store your payment details.

7. Advertising measurement (AppsFlyer)

We advertise Valence and use AppsFlyer to see which of our own campaigns bring people to the app. For this, AppsFlyer may receive:

• Device identifiers: on iPhone, the advertising identifier (IDFA) only if you allow tracking in the system prompt, plus the vendor identifier (IDFV); on Android, the Google Advertising ID.
• Technical information: device model, system version, app version and IP address (from which an approximate, city-level location can be derived).
• Events: installs, app opens, and subscription events (trial start, purchase, renewal) forwarded by RevenueCat.

AppsFlyer may report installs and subscription events back to the ad platform that ran the campaign, as part of that measurement. This data is used only to measure our own advertising. Your conversations, notes, readings, onboarding answers, screenshots and voice notes are never shared with advertising partners.

Your choice: on iPhone you can decline the tracking prompt; then the IDFA is not used and Apple's SKAdNetwork gives us only aggregate campaign results. You can change this anytime in Settings → Privacy & Security → Tracking. On Android, you can reset or delete your Advertising ID in Settings → Google → Ads.

8. What we don't do

• We don't require an account, login or registration.
• We don't show third-party ads inside the app.
• We don't sell your data, and we don't share your conversations, notes, readings, screenshots or voice notes with advertisers or data brokers.

9. Security

All connections use HTTPS. On our server, each record can be read and written only by the anonymous ID it belongs to. On your device, your data is protected by your phone's own security; we recommend a passcode or biometric lock.

10. Children

Valence is intended for people aged 13 and older. We don't knowingly collect data from children under 13. If you believe a child under 13 has used the app, contact us and we will delete the data.

11. Your rights (KVKK / GDPR)

If you are in Turkey, the European Economic Area or the UK, you have the right to:

• Access your data: most of it is visible in the app, and you can ask us for a copy.
• Correct it: you can change your name and last-contact date in Settings, or ask us.
• Delete it: Settings → Delete my data, and by email for the services in section 6.
• Object to processing or withdraw consent: stop using the app and delete your data; opt out of advertising tracking as described in section 7.
• Complain to your data protection authority (in Turkey, the Personal Data Protection Authority, KVKK).

To use any of these rights, email info@thevalence.app.

12. Data breach

If a data breach affects your data, we will notify you as required by law, by updating this page and, where possible, in the app.

13. Changes to this policy

We may update this policy. Changes appear on this page with a new date. If a change is significant, we will also tell you in the app.

14. Contact

Questions about this policy or your data: info@thevalence.app